Have We Lost A Constitutional Right In The Fine Print? (Terry Gross, Fresh Air)

New York Times reporter Jessica Silver-Greenberg says many companies' contracts force consumers to settle complaints through arbitration instead of in court, and include bans on class action suits.
Interview:
http://www.npr.org/2015/11/12/455749456/have-we-lost-a-constitutional-right-in-the-fine-print