How IRS drives taxpayers crazy

"... The agency's funding has been cut by about 8% since 2010, including an 87% drop in its training budget. Its full-time personnel have been reduced by nearly 8,000 people over the same period.

The government shutdown in October and the onset of automatic spending cuts known as sequestration haven't helped matters.

And all the while, Congress has greatly expanded the agency's responsibilities -- for instance, it plays a key role in the administration of Obamacare.

As a result, Olson notes, the IRS last year was only able to respond to 61% of taxpayer calls received, and 47% of correspondence. It has also reduced or eliminated taxpayer services at walk-in sites around the country..."
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